Professional Support Services FAQ 

Aeris provides customized, comprehensive professional support to assist you in developing, deploying and maintaining your devices and your entire end-to-end solution. Our Professional Support consists of the following integrated components.

• Development Services
• Product Qualification Services
• Field Support

Development assistance is available for RF device developers and commercial application developers.
For RF device developers, Aeris provides assistance with radio module selection, service determination and device algorithms.

For commercial application developers, Aeris engineers and support staff provide detailed API requirements necessary to ensure that new applications work seamlessly with the Aeris network. Developers are provided with sample software: client, simulation server and libraries to assist with interface creation.

Aeris's Product Qualification Services ensure that the hardware devices for new applications follow mobile standards and meet stated Network requirements. Extensive end-to-end testing in the lab and drive testing for mobile applications will assure enduring productivity for your device population.

• Rapid, in-depth qualification of new devices
• In-lab tests and in-field drive tests
• Back-end commercial application and connectivity

As developers fine-tune and test devices in the field, Aeris's Network Operations Center (NOC) staff provides direct support with device installations and ongoing service, including device troubleshooting and problem resolution.