CASE STUDY »
SUPERLATIVE SUPPORT TO FARMERS WITH “ALWAYS-ON” SERVICE TO TRACTOR EQUIPMENT
NAFTA Agriculture Business Manager
The Problem: A Dependable Solution That Will Work in Remote Locations
Leica has been pioneering solutions to measure the world in various industries for close to 200 years and are best known for its broad array of products that capture accurate spatial information with ease and efficiency. However, traditional cellular carriers’ service did not consistently reach the rural areas that farmers’ need. For example, Leica wanted to guarantee that all tractor equipment would always be connected to its GPS applications. When a farmer needs to plant seeds or harvest their crops, his tractors need to receive guidance and steering information at all times in order to be as productive as possible.
Leica needed a cellular solution that would work anywhere, anytime. And with so many customers across the most remote areas of the country, Leica also needed a solution that would allow them to troubleshoot any and all devices without traveling to see every single one.
The Solution: A Cellular Network Dedicated to Machine-to-Machine Communications
Leica chose the Aeris network because it was “Made for Machines.” The network is “always on” and reaches much further than other carriers.
Aeris was able to provide predictable and reliable connectivity for Leica’s GPS applications with its large carrier footprint and a network dedicated to machines. There is no consumer handset traffic on the network interfering with the service of Leica’s farm equipment.
Aeris’ management portal provided Leica with 24/7 access to the network and all their devices. Leica can now identify the location and cause of problems immediately.
Aeris provided modems that worked right out of the box. This eliminated the need for Leica to visit each of their customers to install hardware.
The Results: Increased Network Reliability and Level of Efficiency
According to Leica, using Aeris solutions enabled them to improve their customer service and overall level of efficiency. And more importantly, farmers were productive when planting crops.
Using the Aeris network:
- Leica increased the level of efficiency in its operational procedures.
- Leica can now resolve problems faster with minimal support staff, reducing overall business costs.
- Leica has improved its overall customer satisfaction.
About Leica Geosystems
With close to 200 years of pioneering solutions to measure the world, Leica Geosystems products and services are trusted by professionals worldwide to help them capture, analyze, and present spatial information. Leica Geosystems is best known for its broad array of products that capture accurately, model quickly, analyze easily, and visualize and present spatial information.
Those who use Leica Geosystems products every day trust them for their dependability, the value they deliver, and the superior customer support. Based in Heerbrugg, Switzerland, Leica Geosystems is a global company with tens of thousands of customers supported by more than 3,500 employees in 28 countries and hundreds of partners located in more than 120 countries around the world. Leica Geosystems is part of the Hexagon Group, Sweden.
About Aeris Communications
Aeris Communications owns and operates the largest North American cellular network designed exclusively for machines. This enables Aeris Communications to deliver the reliability, flexibility, control, and efficiencies that machines demand. From telematics to medical devices to remote machines, Aeris’ customers enjoy solutions tuned for high performance and mission-critical reliability.
Aeris Communications is more than just a network provider. We encourage our customers to use machine-to-machine technology in unique and innovative ways. We make it our mission to understand our customers’ present and future goals in order to deliver intelligent, M2M solutions.
For more information, visit us at www.aeris.com or follow us on Twitter: @AerisM2M.