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How do I obtain support from Aeris after I start using your services? |
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Aeris provides tiered support for customers with clear SLA’s on response time. The Aeris support team can be accessed by phone, email or through our web portal, and all activity is tracked through a trouble ticket system. With Aeris, technical staff answer the phones and can solve your issues rapidly without escalation. To see a chart of tiered support services available, click here. |
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How do I connect to Aeris for wireless connectivity? |
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For wireless data connectivity, Aeris utilizes VPN connections between Aeris and our customers. For SMS connectivity, Aeris uses SMPP connections between our customers and the Aeris. For device management and account control, Aeris uses standard API’s such as XML or SOAP to connect to our AerFrame platform to provision, activate and manage the wireless data aspects of the wireless endpoints. In addition, Aeris has a web portal called AerPort that allows internet based access for account and device control and information. |
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I’m developing a new application. How can Aeris help me? |
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Aeris has extensive experience helping customers launch M2M applications into the market. We can offer consulting services to assist in developing a best in class solution, certifying your device for use on the network, as well as a develop and test program to allow the developer access and real time feedback on the network performance of the solution. |
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How do I start doing business with Aeris Communications? |
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Our wireless sales professionals are ready to help you start your relationship with Aeris. They have deep experience in M2M applications and can analyze your business needs to make sure you can start service with Aeris as rapidly as possible. To contact an Aeris Sales Rep, click here. |
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