Recent research shows that service and support capabilities are critical considerations when selecting an IoT / M2M service provider. Unfortunately, most service providers are ill-equipped to rise to the challenge. Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay. The impact of sub-standard support can be devastating, resulting in increased downtime, reduced operational efficiency, and lost profitability. Infinity Support™ meets the challenge head-on.
When you need us, we’re here. Offered in multiple, flexible packages, Infinity Support includes 24/5 support, with ten-minute response times, and proactive monitoring and early issue detection. Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15M devices to hundreds of customer applications, Infinity Support sets a new standard in the industry.Infinity Support Policies