Support and Services
Aeris Infinity Support
Setting new standards for the IoT / M2M industry.
Infinity Support Overview
Meet the Challenge of IoT Head-On with Aeris Infinity Support
Sub-standard IoT support is devastating.
Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.
Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the planet.
Get More than a Consumer 1-800 Number. Get B2B IoT Support.
Businesses and consumers are different. Shouldn’t support differ, too?
Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.
Aeris Infinity Support. Flexible, Always-On Support When You Need It.
When you need us, we’re here.
Offered in multiple, flexible packages, Infinity Support includes 24/5 support, with ten-minute response times, and proactive monitoring and early issue detection.
Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15M devices to hundreds of customer applications, Infinity Support sets a new standard in the industry.
Choose Transparency. Gain a Committed Partner.
You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.
Aeris Infinity Support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.
While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.
Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.
Experience the Impact of IoT in Connected Industries
The Internet of Things (IoT) builds connections between people, devices, and places like never before. See how Aeris’ IoT solutions impact your industry.
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