Support and Services

Aeris Infinity Support

Setting new standards for the IoT / M2M industry.

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Infinity Support Overview

Meet the Challenge of IoT Head-On with Aeris Infinity Support

Sub-standard IoT support is devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the planet.

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Get More than a Consumer 1-800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

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Illustration of a large laptop with a 3D graph coming out of the screen, connected to servers, and a person sitting with another laptop

Aeris Infinity Support. Flexible, Always-On Support When You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Infinity Support includes 24/5 support, with ten-minute response times, and proactive monitoring and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15M devices to hundreds of customer applications, Infinity Support sets a new standard in the industry.

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Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.


Aeris Infinity Support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

Connectivity wheel


While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.


Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Experience the Impact of IoT in Connected Industries

The Internet of Things (IoT) builds connections between people, devices, and places like never before. See how Aeris’ IoT solutions impact your industry.

Fleet and Telematics

Get connectivity for the road, scaled to meet your fleet.

Energy and Utilities

Reorient the grid. Lower costs and achieve new standards of energy efficiency.


View all solar assets in one place for complete control.


Improve patient and clinician experience while keeping costs low.


Connect your vehicles to impress your customers and build brand loyalty.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

Visit our Knowledge Hub

IoT Solutions

What Most Companies Misunderstood about eSIMs for IoT: Dispelling Three Misconceptions

IoT Solutions

The True Cost of Not Adhering to Security by Design Best-Practices: A $4.2 Million Dollar Mistake

IoT Solutions

Are your Smart IoT Applications Powered by an Intelligent IoT Network?

Security Management

IoT Network Visibility: Keep a Watchful Eye on the Security of Your Deployment

Support Management

Make a Smart Move with Intelligent IoT Customer Service

Aeris Infinity Support for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

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