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Aeris Infinity Support Focuses on M2M Customer Success

iStock_000026314203LargeHere at Aeris Communications, our defining commitment is to go to any length to ensure that our customers are successful.

On Tuesday, we formalized that commitment with the introduction of Infinity Support to provide the critical capabilities that customers need to achieve breakthrough performance in operational efficiency and solution uptime.

M2M connectivity users rate service and support capabilities as a critical consideration in the selection of an M2M service provider, according to a new survey published by Infonetics Research. These users know that substandard support can be devastating for M2M deployments, resulting in increased downtime, reduced operational efficiency, and lost profitability.

To address these concerns, Aeris has launched Infinity Support.

Offered in three packages, Infinity Support includes full 24/7 support, a thirty minute response time, and proactive monitoring and issue identification. Staffed by M2M experts and powered by Aeris proprietary and patented Made for Machines technology stack, Infinity Support sets a new standard in the industry, as reflected in Aeris Five Promises of customer support.

  • Responsiveness: When problems occur, we will resolve them as quickly as possible, often 5-10x faster than our competitors.
  • Commitment: The customer needs come first we wont stop until theyre satisfied.
  • Transparency: We communicate with you with honesty and openness treating you as we want to be treated.
  • Pro-activeness: We are constantly solving problems before they become our customers problems.
  • Empowerment: Knowledge is power and we dont hold anything back.

Infinity Support cant be boiled down to a service level agreement. Its much more than that. It embodies an attitude, culture, and passion that informs everything that we do, says John Molise, vice president of operation, Aeris. As the name suggests, Infinity Support has no end: we wont stop until our customers are satisfied.

Charles Koch, Large Project Leader for HondaLink at American Honda Motor Co. Inc., said Aeris has been a trusted partner in its success. Aeris provided us with a set of customized capabilities that we could not get fromtraditional wireless carriers, Koch said. Their understanding of the unique requirements of the automotive market has helped us implement an optimized communications system for our customers.

To read more about Aeris Infinity support, click here.

Learn more about Aeris M2M Solutions:

Download the Aeris M2MService Overview