Over the years, Aeris has pioneered many capabilities that M2M markets and Customers now take for granted.
As justoneexample: more than 16 years ago, we recognized that Provisioning and Activationneeded to beseparatefunctions. Myblog postlast year described why this was important for our Customers.
Combined with other pioneering solutionssuch asrapid provisioningand automated billing activationAeris Customers are able to make excellent use of our services, and manage their costs prior to generating revenue fromtheirown customers.
Wecontinueto provide new solutions that will greatly enhance our M2MNetwork Servicesfor our Customers, and I am pleased to report on these! Particularly on using Crowdsourcing for M2M Support I believe that this is a capability that will be used for more than just M2M support in the future.
AerPort 3.0 Launches
This past week, Aerislaunched AerPort 3.0, the newest version of our portal. In this blog, you will find an outline of new features and explanations for why they are useful to customers.
Crowdsourcing Your Devices
Faster troubleshooting will save you time and money
The new Devices Nearby tool available on AerPort 3.0 can assist you in diagnosing a troublesome Device. This feature identifies the status ofotherDevices on our network within a 500 meter radius.
Aeris Customers can determine if these other Devices in that area are also experiencing issues by simply checking the map. If they are having trouble, Customers know instantly that the network is the cause of the problem.
If not, it may be time to check on their troublesome Device!
Network Status
Better reporting makes your job easier
We have always believed thatcompletetransparency and information on network status is essential for our Customers. Right from the beginning, we provided timely e-mail notifications on network outages, service restorations and network status.
Today, AerPort 3.0 has simplified the interface of the Network Status dashboard to provide this information in a single location. Customers can now see all recent service impairment issues at a glance. As one Customer put it: It is note-worthy that you feel comfortable providing this detailed information openly!
On the same dashboard, Aeris provides downloadable root-cause analysis reports from the last 30 days.
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