Get the Best Information for Your Region by Switching to the Aeris India Site.

Based on your location, we recommend switching to the Aeris Europe website. There you will find information about Aeris' IoT connectivity services unique to your region.

Get the Best Information for Your Region by Switching to the Aeris Europe Site.

Based on your location, we recommend switching to the Aeris Europe website. There you will find information about Aeris' IoT connectivity services unique to your region.

You can always switch back by using the Switch Regions menu at the top of the website.

Blog

New AerPort Feature: Ava, the Aeris Virtual Assistant, Streamlines Connectivity Management

New Features

Chatbots and voice assistants are rapidly reshaping technology interfaces—making interactions more human, and more seamless.

Today, we are excited to announce that we’re leveraging the power of chatbots to streamline connectivity management for our customers. Ava, the Aeris Virtual Assistant, invites Aeris connectivity customers to request information about their IoT devices, and perform common AerPort commands in an efficient and streamlined fashion.

Who can use Ava and what can Ava do? Ava is available to AerPort users with Technical- and Admin-level permissions. Today, Ava can execute twelve commands, each listed below.

(To specify the device ID ({ID}), customers may use any of the following: IMSI, ICCID, MIN, or Device Profile ID).

 

Command

Ava’s Response

set device {ID}

Ava will remember that device ID, making it possible for you to issue any of the commands listed below without needing to repeat the device ID.

refresh 

Ava will forget the remembered device ID and clear the chat.

get device {ID}

Ava will provide device details, including Device Name, Billing Status, IMSI, MSISDN, ICCID, Service Profile, Device Profile ID, Technology, Activation Date, Rate Plan, Pool Name, and other custom fields.

get location {ID}

Ava will share the location (in lat/long) of the cell tower that the device used to open its last data session.

NOTE: Device location will be reported as unavailable if device has not accessed the network within the last seven days.

status {ID}

Ava will report the device’s current network status, including services blocked, APN details, last registration, and data session details.

get traffic {ID} from {month} {date} {year} to {month} {date} {year}

Ava will show the device’s traffic history for the specified time period, not to be greater than 30 days before the date of the command.

 

block device {ID} {TypeOfService}

Ava will block the specified type of service to the device. You can specify type of service as voice, SMS, data, or all.

unblock device {ID} {TypeOfService}

Ava will unblock the specified type of service to the device. You can specify type of service as voice, SMS, data, or all.

suspend device {ID}

Ava will move the device from Active-Billed state to the Suspended state.

unsuspend device {ID}

Ava will move device from Suspended state to the Active-Billed state.

cancel device {ID}

Ava will remove a device from the network.

stop 

Ava will cancel the most recent command.

 How can I access Ava? To access Ava, click on the chat icon containing the Aeris Logo on the right side of the AerPort navigation bar.

We hope you enjoy.