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IOT SOLUTIONS

IoT Support Management

Access customized support services from trial, onboarding, and post-deployment to get the most from your IoT program.

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Support management connectivity network

Network intelligence is the foundation for a superior customer experience.

Leverage customizable business support solutions, a full suite of automation tool kits, and an extensive API library — all designed based on our experience of owning and managing core cellular network equipment.

Scale For Complexity and Regional Growth

Network intelligence lets you quickly address the increasing complexity of issues related to service and customers, which are difficult to isolate and solve.

Supplement In-House Resources

With a comprehensive team and set of IoT support management resources, you won’t need to worry about the budget, time, and people needed to effectively manage technically complex carrier relations locally or overseas.

Prioritize Customer Experiences

Your customer’s experience is the top priority. With network intelligence built into our connectivity management solutions and with the support of our IoT experts, you’ll have time to focus on achieving your goals, improving operations, and enhancing the customer experience.

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IOT SUPPORT MANAGEMENT CUSTOMER STORY: FORESOLUTIONS

“With Aeris, we have found a partner who delivers . . .
regardless of geography.”

Accelerate your IoT program at scale by partnering with an IoT support management team — people who know what it takes to get your program off-the-ground and into rapid growth mode.

Read the Story

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Unleash The Potential of Your IoT Program

Your ideas. Our IoT support management. Together at last.

You need a foundation to rapidly deploy an IoT program — and scale it. With our comprehensive IoT support management services, you’ll get world-class guidance from field-tested sales and technical representatives to build an IoT program worthy of your customers.

TALK TO AN IOT EXPERT

Design for Perfection at Speed with IoT Support Management

Meet your clients’ needs with confidence.

From trial to onboarding, ongoing maintenance to troubleshooting, you’ll have direct access to world-class tools, people, and technical resources to stay on the cutting edge of cellular communications.

Infinity Support

Essential Support Elevates the Customer Experience

Comprehensive customer support meets your changing needs at every step of your IoT journey.

Global support infrastructure

Global Support Infrastructure

Achieve your business ambition no matter where your company and your customers are in the world.

self service automation tool kits

Full Suite of Self-service Automation Tool Kits

Optimal autonomy and flexibility enables you to scale up and expand the footprint of your IoT program.

Flexible APIs

Flexible APIs for Any Vertical Market and Application

Enhance the capabilities and sophistication of your IoT program to meet new and innovative use cases.

Learn how our customers are growing using IoT Support Management

Get the latest IoT ideas and intelligence from Aeris.

VISIT OUR KNOWLEDGE HUB

Aeris Helps GrandPad and Orange Belgium Bring Vital Connectivity to Seniors
IoT Solutions | Case Studies

Powered by IoT Accelerator, GrandPad bridges the digital age divide by helping the elderly stay connected. Social isolation and loneliness is something the elderly often have to cope with, but GrandPad\’s tablet and cellular connectivity is helping seniors better engage with loved ones and caregivers.
3 Ways Intelligent Technologies Can Improve Your IoT Implementations
IoT Solutions, Security | Blog

Across all industries, organizations are leveraging smart technologies like artificial intelligence (AI) and machine learning (ML) to improve processes and cut down on time-consuming manual tasks. Adoption of these technologies has grown, with IBM reporting in 2022 that over one-third (35%) of surveyed companies are using AI in their businesses to some degree.
How to Improve Threat Detection for Cellular IoT Implementations
Security | Blog

The first half of 2023 saw an increase in cellular IoT malware attacks, with SonicWall threat researchers recording 77.9 million attacks, a 37% increase from 2022. Now more than ever, organizations managing IoT programs must take the necessary steps to secure their solutions across all levels – device, network, and application.
Aeris Featured in CXO Forum Interview
IoT Solutions | Videos

Earlier this year, Mark Cratsenburg, Aeris General Manager of Aeris\’ IoT Business, spoke at the CXO Forum, the Bridge Alliance\’s flagship event held in Singapore. As a continuation of that conversation, Mar also recently sat down with Ken Wee, Bridge Alliance SVP of Alliance Partnerships and New Business, and spoke to him about Aeris\’ new mission following its acquisition of the Ericsson IoT Accelerator and Connected Vehicle Cloud businesses.

How Enterprises Approach Cellular IoT Security Budgets
Security | Blog

The first real step enterprises must take to secure their cellular IoT investments is to set a definitive IoT security budget. But this process is easier said than done. For one thing, landing on a concrete budget requires cross-enterprise collaboration among stakeholders, research, and frequent discussion on how to approach cellular IoT security.

Grow Your IoT Program
with Confidence

IoT support management gives you the edge to make your IoT program go further, faster.

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