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IOT SOLUTIONS

IoT Support Management

Access customized support services from trial, onboarding, and post-deployment to get the most from your IoT program.

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Support management connectivity network

Network intelligence is the foundation for a superior customer experience.

Leverage customizable business support solutions, a full suite of automation tool kits, and an extensive API library — all designed based on our experience of owning and managing core cellular network equipment.

Scale For Complexity and Regional Growth

Network intelligence lets you quickly address the increasing complexity of issues related to service and customers, which are difficult to isolate and solve.

Supplement In-House Resources

With a comprehensive team and set of IoT support management resources, you won’t need to worry about the budget, time, and people needed to effectively manage technically complex carrier relations locally or overseas.

Prioritize Customer Experiences

Your customer’s experience is the top priority. With network intelligence built into our connectivity management solutions and with the support of our IoT experts, you’ll have time to focus on achieving your goals, improving operations, and enhancing the customer experience.

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IOT SUPPORT MANAGEMENT CUSTOMER STORY: FORESOLUTIONS

“With Aeris, we have found a partner who delivers . . .
regardless of geography.”

Accelerate your IoT program at scale by partnering with an IoT support management team — people who know what it takes to get your program off-the-ground and into rapid growth mode.

Read the Story

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Unleash The Potential of Your IoT Program

Your ideas. Our IoT support management. Together at last.

You need a foundation to rapidly deploy an IoT program — and scale it. With our comprehensive IoT support management services, you’ll get world-class guidance from field-tested sales and technical representatives to build an IoT program worthy of your customers.

TALK TO AN IOT EXPERT

Design for Perfection at Speed with IoT Support Management

Meet your clients’ needs with confidence.

From trial to onboarding, ongoing maintenance to troubleshooting, you’ll have direct access to world-class tools, people, and technical resources to stay on the cutting edge of cellular communications.

Infinity Support

Essential Support Elevates the Customer Experience

Comprehensive customer support meets your changing needs at every step of your IoT journey.

Global support infrastructure

Global Support Infrastructure

Achieve your business ambition no matter where your company and your customers are in the world.

self service automation tool kits

Full Suite of Self-service Automation Tool Kits

Optimal autonomy and flexibility enables you to scale up and expand the footprint of your IoT program.

Flexible APIs

Flexible APIs for Any Vertical Market and Application

Enhance the capabilities and sophistication of your IoT program to meet new and innovative use cases.

Learn how our customers are growing using IoT Support Management

Get the latest IoT ideas and intelligence from Aeris.

VISIT OUR KNOWLEDGE HUB

IoT Security and the Importance of Employee Buy-in
Security | Blog

A Verified Market Research study from earlier this year estimated the cellular IoT market to be valued at $4.30 billion, and is projected to reach $29.8 billion by 2030. With the proliferation of IoT devices, enterprises need to know how to detect and respond to IoT security challenges and threats wisely.

Let Your 2G and 3G Sunsets be the Dawn of a New IoT Connectivity Deployment
IoT Solutions | Blog

As the IoT industry prepares for 2G/3G network shutdowns, it is time to begin planning your migration to next-generation connectivity that will keep you ahead of sunsets. But without a best-practice approach, migration can be a cumbersome and costly process. With the 2G/3G network sunset underway, commercial and industrial operations must plan their migration based on 4G LTE technologies or the next generation — 5G.

Aeris Provides Reliable Connectivity for Remote Monitoring of Solar Water Pumps
Solar | Case Studies

LORENTZ, the market leader in solar-powered water pumping solutions, required a reliable cellular network partner that could provide an IoT solution with end-to-end oversight and realtime access to data for customers around the globe. By utilizing Aeris’ Intelligent IoT Network, LORENTZ customers can remotely view the status of their water pumps in real time, make changes to settings, and receive alerts, regardless of device location.

IoT Security at Each Layer of the Stack 
Security | Webinars

This brief on-demand webinar takes a look at the evolution and journey of IoT deployments and the corresponding IoT risks and threats that have increased in intent, intensity and imitation over time. Tips on how to rethink your IoT security strategy and ways to protect your connected device programs will be shared.

Provide sustainable rides for everyone with secured intelligent eSIM connectivity 
IoT Solutions | Brochures

As more urban areas discover micromobility transportation, bike and scooter rentals quickly become a welcome addition to mixed mobility city life. And not just for cost or convenience but also for environmental benefits.

Grow Your IoT Program
with Confidence

IoT support management gives you the edge to make your IoT program go further, faster.

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