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SECURE IOT PLATFORMS

IoT Support Management

Access customized support services from trial, onboarding, and post-deployment to get the most from your IoT program.

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Support management connectivity network

Network intelligence is the foundation for a superior customer experience.

Leverage customizable business support solutions, a full suite of automation tool kits, and an extensive API library — all designed based on our experience of owning and managing core cellular network equipment.

Scale for complexity and regional growth

Network intelligence lets you quickly address the increasing complexity of issues related to service and customers, which are difficult to isolate and solve.

Supplement in-house resources

With a comprehensive team and set of IoT support management resources, you won’t need to worry about the budget, time, and people needed to effectively manage technically complex carrier relations locally or overseas.

Prioritize customer experiences

Your customer’s experience is the top priority. With network intelligence built into our connectivity management solutions and with the support of our IoT experts, you’ll have time to focus on achieving your goals, improving operations, and enhancing the customer experience.

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IOT SUPPORT MANAGEMENT CUSTOMER STORY: FORESOLUTIONS

“With Aeris, we have found a partner who delivers . . .
regardless of geography.”

Accelerate your IoT program at scale by partnering with an IoT support management team — people who know what it takes to get your program off-the-ground and into rapid growth mode.

Read the Story

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Unleash the potential of your IoT program

Your ideas. Our IoT support management. Together at last.

You need a foundation to rapidly deploy an IoT program — and scale it. With our comprehensive IoT support management services, you’ll get world-class guidance from field-tested sales and technical representatives to build an IoT program worthy of your customers.

TALK TO AN IOT EXPERT

Design for perfection at speed with IoT Support Management

Meet your clients’ needs with confidence.

From trial to onboarding, ongoing maintenance to troubleshooting, you’ll have direct access to world-class tools, people, and technical resources to stay on the cutting edge of cellular communications.

Infinity Support

Essential support elevates the customer experience

Comprehensive customer support meets your changing needs at every step of your IoT journey.

Global support infrastructure

Global support infrastructure

Achieve your business ambition no matter where your company and your customers are in the world.

self service automation tool kits

Full suite of self-service automation tool kits

Optimal autonomy and flexibility enables you to scale up and expand the footprint of your IoT program.

Flexible APIs

Flexible APIs for any vertical market and application

Enhance the capabilities and sophistication of your IoT program to meet new and innovative use cases.

Learn how our customers are growing using IoT Support Management

Get the latest IoT ideas and intelligence from Aeris.

VISIT OUR KNOWLEDGE HUB

Empowering Global Communities: How Aeris Enables Sustainable Development Goals Through Secure IoT Connectivity
IoT Solutions, Security | Blog

Aeris IoT is driving tangible progress towards Sustainable Development Goals (SDGs) in Africa and beyond. Our technology bridges critical gaps in energy access, climate action, and water management by enabling our customers to implement solutions in areas where traditional approaches have fallen short.

Beyond Connectivity: Deploying IoT Programs with Security in Mind
Security | Blog

In the rush to innovate and connect devices, it is easy to overlook a critical aspect of IoT deployments: security. While we have grown accustomed to thinking about security in terms of smartphones and computers, IoT devices present a unique and often underestimated challenge.

What the CrowdStrike outage means for enterprise IoT systems
Security | Blog

On July 19, 2024, an update to CrowdStrike software on Windows hosts caused a significant global IT outage. Although this was not a cyberattack, the effects were similarly disruptive. Reports say that airlines including Delta, American, RyanAir, and United Airlines are grounding flights due to communications issues related to the outage. Some electronic payment systems are down, preventing people from buying groceries.

Top 10 Strategies for Ensuring IoT Security
Security | Blog

As we approach 2024, the proliferation of connected devices is set to surpass 17 billion globally, a figure that underscores both the enormous potential and the significant challenges inherent in this technological revolution.

The Rise of Borderless IoT Networks
Connectivity | Blog

As the Internet of Things (IoT) is poised for explosive growth, with experts projecting a twofold increase in active devices by 2030, the need for reliable and seamless IoT connectivity has become paramount.

Grow Your IoT Program
with Confidence

IoT support management gives you the edge to make your IoT program go further, faster.

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