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IOT SOLUTIONS

IoT Support Management

Access customized support services from trial, onboarding, and post-deployment to get the most from your IoT program.

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Support management connectivity network

Network intelligence is the foundation for a superior customer experience.

Leverage customizable business support solutions, a full suite of automation tool kits, and an extensive API library — all designed based on our experience of owning and managing core cellular network equipment.

Scale For Complexity and Regional Growth

Network intelligence lets you quickly address the increasing complexity of issues related to service and customers, which are difficult to isolate and solve.

Supplement In-House Resources

With a comprehensive team and set of IoT support management resources, you won’t need to worry about the budget, time, and people needed to effectively manage technically complex carrier relations locally or overseas.

Prioritize Customer Experiences

Your customer’s experience is the top priority. With network intelligence built into our connectivity management solutions and with the support of our IoT experts, you’ll have time to focus on achieving your goals, improving operations, and enhancing the customer experience.

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IOT SUPPORT MANAGEMENT CUSTOMER STORY: FORESOLUTIONS

“With Aeris, we have found a partner who delivers . . .
regardless of geography.”

Accelerate your IoT program at scale by partnering with an IoT support management team — people who know what it takes to get your program off-the-ground and into rapid growth mode.

Read the Story

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Unleash The Potential of Your IoT Program

Your ideas. Our IoT support management. Together at last.

You need a foundation to rapidly deploy an IoT program — and scale it. With our comprehensive IoT support management services, you’ll get world-class guidance from field-tested sales and technical representatives to build an IoT program worthy of your customers.

TALK TO AN IOT EXPERT

Design for Perfection at Speed with IoT Support Management

Meet your clients’ needs with confidence.

From trial to onboarding, ongoing maintenance to troubleshooting, you’ll have direct access to world-class tools, people, and technical resources to stay on the cutting edge of cellular communications.

Infinity Support

Essential Support Elevates the Customer Experience

Comprehensive customer support meets your changing needs at every step of your IoT journey.

Global support infrastructure

Global Support Infrastructure

Achieve your business ambition no matter where your company and your customers are in the world.

self service automation tool kits

Full Suite of Self-service Automation Tool Kits

Optimal autonomy and flexibility enables you to scale up and expand the footprint of your IoT program.

Flexible APIs

Flexible APIs for Any Vertical Market and Application

Enhance the capabilities and sophistication of your IoT program to meet new and innovative use cases.

Learn how our customers are growing using IoT Support Management

Get the latest IoT ideas and intelligence from Aeris.

VISIT OUR KNOWLEDGE HUB

Getting IoT Security Right: How Successful Enterprises Achieve Better ROI – June 22, 2023 
Security | Webinars

This joint Aeris and ABI Research webinar will walk attendees through practical business strategies designed to extract more out of an enterprise’s IoT security investment, yielding a greater return/ROI and stronger security posture for enterprise cellular IoT programs. Results from a survey of 150 North American and European enterprises will also be unveiled that examine where, how and why large enterprises are currently allocating their IoT security budgets and spend. This webinar will also walk through the IoT security buying journey and corresponding considerations including primary IoT security spend drivers, associated costs and key stakeholder inputs in the decision making process.
Cellular IoT Cybersecurity Considerations for Manufacturing
Security | Blog

IoT security took center stage at the IMC IoT Summit panel \”Industrial Cybersecurity: Key Considerations for Manufacturing & Fabrication\” last month. Aeris co-founder and chief evangelist, Syed \”Z\” Hosain, joined Ellen Boehm, senior vice president of Global IoT Strategy & Ops at Keyfactor, for a wide-ranging conversation around the state of cellular IoT security at large, and how manufacturing enterprises should prepare now to adequately secure their IoT investments.
Redtail Telematics and Aeris: Changing the Insurance Game Plan
Automotive | Case Studies

Redtail Telematics Ltd is headquartered in Cambridge, UK and, together with subsidiary Redtail Telematics Corp in San Diego, California, is unique among telematics service providers (TSPs) in designing and manufacturing its own devices—known as onboard units (OBUs)—as opposed to purchasing them from a technology provider. Redtail’s rigorous approach to quality sustains throughout their full-service offering combining APIs, portals, raw or managed data and b2b/b2c apps.
Webinar: Key IoT Cybersecurity Considerations 
Security | Webinars

Hear how the growing IoT landscape has impacted the security of connected devices and IoT networks for manufacturing enterprises.
Common Hurdles to IoT Device-Level Security
Security | Blog

As enterprises implement and manage cellular IoT programs, the security of IoT systems and connected devices is a major concern. Research conducted by Kaleido Intelligence found that 85% of surveyed organizations see cybersecurity breaches as a pain point. One of the most difficult aspects of managing a successful IoT program is ensuring the security of hundreds – if not hundreds of thousands – of connected devices. Threat actors often target this equipment because they are notoriously difficult to secure.

Grow Your IoT Program
with Confidence

IoT support management gives you the edge to make your IoT program go further, faster.

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