Bringing Energy Solutions to Global Customers
Bboxx designs, manufactures, distributes, and finances innovative plug-and-play solar powered systems to improve access to energy across Africa and the developing world. Through a vast network of shops and outlets, Bboxx gives people, many in off-grid communities, access to electricity, while offering superior customer service. Its core products are a range of solar powered battery boxes that sit in a home and allow users to power small appliances, such as lights, mobile phones, refrigerators, or computers.
Bboxx needed to use real-time data to identify device issues early — with pro-active alerts sent to customer service agents to ensure that system problems could be fixed before they evolved. The company required a reliable cellular network that enabled effortless remote monitoring and access to real-time data, as well as the ability to configure and adapt each system so as to maximize battery life and provide cost-effective solutions.
Additionally, Bboxx products are manufactured without a known destination and, as such, with certain mobile network providers, a local SIM card would have to be inserted into the device following sale and then would require local configuration. Therefore, mass global deployment of solutions is only possible by working with a reliable cellular network partner that provided end-toend monitoring and could connect to multiple carriers, regardless of location.