Recent research shows that service and support capabilities are critical considerations when selecting an IoT / M2M service provider. Unfortunately, most service providers are ill-equipped to rise to the challenge. Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay. The impact of sub-standard support can be devastating, resulting in increased downtime, reduced operational efficiency, and lost profitability. Infinity Support™ meets the challenge head-on.
When problems occur, we resolve them as quickly as possible. Offered in multiple, flexible packages, Infinity Support includes full support five days a week, with ten-minute response times, and proactive monitoring and issue identification. Staffed by IoT / M2M experts, and powered by the Aeris IoT Services technology stack, Infinity Support sets a new standard in the industry.