Skip to Main Content

SUPPORT AND SERVICES

Aeris Essential Support

Setting new standards for the IoT / M2M industry.

aeris_applications-2a-2

ESSENTIAL SUPPORT OVERVIEW

Meet the Challenge of IoT Head-On with Aeris Essential Support

Substandard IoT support can be devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.

GET STARTED

Get More than a Consumer 800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

aeris_choose-aeris-2a-2
aeris_control-2b-2

Aeris Essential Support. Flexible, Always-On Support Whenever
You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.

SIGN ME UP

Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.

Customer-Focused

Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

Connectivity wheel

Strategically-Minded

While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.

Field-Tested

Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

VISIT OUR KNOWLEDGE HUB

Aeris Helps GrandPad and Orange Belgium Bring Vital Connectivity to Seniors
IoT Solutions | Case Studies

Powered by IoT Accelerator, GrandPad bridges the digital age divide by helping the elderly stay connected. Social isolation and loneliness is something the elderly often have to cope with, but GrandPad\’s tablet and cellular connectivity is helping seniors better engage with loved ones and caregivers.

3 Ways Intelligent Technologies Can Improve Your IoT Implementations
IoT Solutions, Security | Blog

Across all industries, organizations are leveraging smart technologies like artificial intelligence (AI) and machine learning (ML) to improve processes and cut down on time-consuming manual tasks. Adoption of these technologies has grown, with IBM reporting in 2022 that over one-third (35%) of surveyed companies are using AI in their businesses to some degree.

How to Improve Threat Detection for Cellular IoT Implementations
Security | Blog

The first half of 2023 saw an increase in cellular IoT malware attacks, with SonicWall threat researchers recording 77.9 million attacks, a 37% increase from 2022. Now more than ever, organizations managing IoT programs must take the necessary steps to secure their solutions across all levels – device, network, and application.

Aeris Featured in CXO Forum Interview
IoT Solutions | Videos

Earlier this year, Mark Cratsenburg, Aeris General Manager of Aeris\’ IoT Business, spoke at the CXO Forum, the Bridge Alliance\’s flagship event held in Singapore. As a continuation of that conversation, Mar also recently sat down with Ken Wee, Bridge Alliance SVP of Alliance Partnerships and New Business, and spoke to him about Aeris\’ new mission following its acquisition of the Ericsson IoT Accelerator and Connected Vehicle Cloud businesses.

How Enterprises Approach Cellular IoT Security Budgets
Security | Blog

The first real step enterprises must take to secure their cellular IoT investments is to set a definitive IoT security budget. But this process is easier said than done. For one thing, landing on a concrete budget requires cross-enterprise collaboration among stakeholders, research, and frequent discussion on how to approach cellular IoT security.

Aeris Essential Support
for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

CONNECT WITH US

Man smiling wearing button down shirt