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SUPPORT AND SERVICES

Aeris Essential Support

Setting new standards for the IoT / M2M industry.

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ESSENTIAL SUPPORT OVERVIEW

Meet the Challenge of IoT Head-On with Aeris Essential Support

Substandard IoT support can be devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.

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Get More than a Consumer 800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

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Aeris Essential Support. Flexible, Always-On Support Whenever
You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.

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Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.

Customer-Focused

Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

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Strategically-Minded

While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.

Field-Tested

Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

VISIT OUR KNOWLEDGE HUB

Malware 101: Inside One of the Biggeset IoT Cybersecurity Threats 
Security | Industry Briefs

As IoT solutions steadily become more pervasive, the security threats posed by bad actors are growing as well. Hackers are targeting IoT devices with greater volume and sophistication. Malware is one of the most effective — and costly — intrusion methods.

3 Things You Can Do to Minimize Your IoT Risks 
Security | Industry Briefs

Cybersecurity attacks against IoT systems are growing in volume and sophistication. To contend with these expanding risks, enterprises should take these three steps to protect their IoT systems from intrusions.

Webinar: Cellular IoT Security: FUD, Fact, or Fiction? – March 21, 2023 
Security | Webinars

Understand enterprise cellular IoT security challenges and best practices, based on new survey data of over 100 enterprises worldwide.

4 Steps CISOs Can Take to Protect Their IoT Environments
Security | Blog

Cybersecurity is a significant focus for business leaders, with PwC reporting that 48% of CEOs are increasing their investments in cybersecurity and data privacy. The spotlight is on CISOs (chief information security officers) and cybersecurity leaders, who are under pressure to keep their organizations’ IT landscapes and data safe from attackers.

5G Automotive: Connected Cars Go High-Tech
Automotive | Webinars

What does 5G unlock for connected car programs that 4G didn\’t? Is Electrification and EV vehicles driving more IoT adoption? Take a listen to the on-demand panel session at CES around \”5G Automotive: Connected Cars Go High-Tech\” session to find out.

Aeris Essential Support
for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

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