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SUPPORT AND SERVICES

Aeris Essential Support

Setting new standards for the IoT / M2M industry.

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ESSENTIAL SUPPORT OVERVIEW

Meet the Challenge of IoT Head-On with Aeris Essential Support

Substandard IoT support can be devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.

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Get More than a Consumer 800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

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Aeris Essential Support. Flexible, Always-On Support Whenever
You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.

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Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.

Customer-Focused

Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

Connectivity wheel

Strategically-Minded

While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.

Field-Tested

Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Experience the Impact of IoT in Connected Industries

The internet of things (IoT) builds connections between people, devices, and places like never before. See how Aeris’ IoT solutions impact your industry.

Fleet and telematics truck

Fleet and Telematics

Get connectivity for the road, scaled to meet your fleet.
Energy grid

Energy and Utilities

Reorient the grid. Lower costs and achieve new standards of energy efficiency.
Solar grid

Solar

View all solar assets in one place for complete control.
healthcare iv drip

Healthcare

Improve patient and clinician experience while keeping costs low.
Power utility truck

Automotive

Connect your vehicles to impress your customers and build brand loyalty.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

VISIT OUR KNOWLEDGE HUB

Getting IoT Security Right: How Successful Enterprises Achieve Better ROI – June 22, 2023 
Security | Webinars

This joint Aeris and ABI Research webinar will walk attendees through practical business strategies designed to extract more out of an enterprise’s IoT security investment, yielding a greater return/ROI and stronger security posture for enterprise cellular IoT programs. Results from a survey of 150 North American and European enterprises will also be unveiled that examine where, how and why large enterprises are currently allocating their IoT security budgets and spend. This webinar will also walk through the IoT security buying journey and corresponding considerations including primary IoT security spend drivers, associated costs and key stakeholder inputs in the decision making process.
Cellular IoT Cybersecurity Considerations for Manufacturing
Security | Blog

IoT security took center stage at the IMC IoT Summit panel \”Industrial Cybersecurity: Key Considerations for Manufacturing & Fabrication\” last month. Aeris co-founder and chief evangelist, Syed \”Z\” Hosain, joined Ellen Boehm, senior vice president of Global IoT Strategy & Ops at Keyfactor, for a wide-ranging conversation around the state of cellular IoT security at large, and how manufacturing enterprises should prepare now to adequately secure their IoT investments.
Redtail Telematics and Aeris: Changing the Insurance Game Plan
Automotive | Case Studies

Redtail Telematics Ltd is headquartered in Cambridge, UK and, together with subsidiary Redtail Telematics Corp in San Diego, California, is unique among telematics service providers (TSPs) in designing and manufacturing its own devices—known as onboard units (OBUs)—as opposed to purchasing them from a technology provider. Redtail’s rigorous approach to quality sustains throughout their full-service offering combining APIs, portals, raw or managed data and b2b/b2c apps.
Webinar: Key IoT Cybersecurity Considerations 
Security | Webinars

Hear how the growing IoT landscape has impacted the security of connected devices and IoT networks for manufacturing enterprises.
Common Hurdles to IoT Device-Level Security
Security | Blog

As enterprises implement and manage cellular IoT programs, the security of IoT systems and connected devices is a major concern. Research conducted by Kaleido Intelligence found that 85% of surveyed organizations see cybersecurity breaches as a pain point. One of the most difficult aspects of managing a successful IoT program is ensuring the security of hundreds – if not hundreds of thousands – of connected devices. Threat actors often target this equipment because they are notoriously difficult to secure.

Aeris Essential Support
for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

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