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SUPPORT AND SERVICES

Aeris Essential Support

Setting new standards for the IoT / M2M industry.

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ESSENTIAL SUPPORT OVERVIEW

Meet the Challenge of IoT Head-On with Aeris Essential Support

Substandard IoT support can be devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.

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Get More than a Consumer 800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

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Aeris Essential Support. Flexible, Always-On Support Whenever
You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.

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Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.

Customer-Focused

Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

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Strategically-Minded

While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.

Field-Tested

Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

VISIT OUR KNOWLEDGE HUB

IoT Security and the Importance of Employee Buy-in
Security | Blog

A Verified Market Research study from earlier this year estimated the cellular IoT market to be valued at $4.30 billion, and is projected to reach $29.8 billion by 2030. With the proliferation of IoT devices, enterprises need to know how to detect and respond to IoT security challenges and threats wisely.

Let Your 2G and 3G Sunsets be the Dawn of a New IoT Connectivity Deployment
IoT Solutions | Blog

As the IoT industry prepares for 2G/3G network shutdowns, it is time to begin planning your migration to next-generation connectivity that will keep you ahead of sunsets. But without a best-practice approach, migration can be a cumbersome and costly process. With the 2G/3G network sunset underway, commercial and industrial operations must plan their migration based on 4G LTE technologies or the next generation — 5G.

Aeris Provides Reliable Connectivity for Remote Monitoring of Solar Water Pumps
Solar | Case Studies

LORENTZ, the market leader in solar-powered water pumping solutions, required a reliable cellular network partner that could provide an IoT solution with end-to-end oversight and realtime access to data for customers around the globe. By utilizing Aeris’ Intelligent IoT Network, LORENTZ customers can remotely view the status of their water pumps in real time, make changes to settings, and receive alerts, regardless of device location.

IoT Security at Each Layer of the Stack 
Security | Webinars

This brief on-demand webinar takes a look at the evolution and journey of IoT deployments and the corresponding IoT risks and threats that have increased in intent, intensity and imitation over time. Tips on how to rethink your IoT security strategy and ways to protect your connected device programs will be shared.

Provide sustainable rides for everyone with secured intelligent eSIM connectivity 
IoT Solutions | Brochures

As more urban areas discover micromobility transportation, bike and scooter rentals quickly become a welcome addition to mixed mobility city life. And not just for cost or convenience but also for environmental benefits.

Aeris Essential Support
for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

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