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SUPPORT AND SERVICES
Setting new standards for the IoT / M2M industry.
ESSENTIAL SUPPORT OVERVIEW
Substandard IoT support can be devastating.
Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.
Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.
Businesses and consumers are different. Shouldn’t support differ, too?
Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.
When you need us, we’re here.
Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.
Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.
You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.
Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.
While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.
Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.
Keep learning. Keep evolving. Keep moving forward.
Paul Tarsey, IoT business development manager at Aeris, speaks to Fleet World about the importance of secure, uninterrupted global cellular IoT connectivity for fleet telematics and management technology, and the considerations for both fleets and telematics service providers.
IoT security threats and breaches are on the rise. Given the unique characteristics of IoT devices that make them vulnerable, traditional IT-centric security approaches are not enough. Adopting intelligent security successfully addresses these characteristics to reduce IoT risks.
Foresolutions, a provider of tracking solutions to a variety of different sectors, leveraged the Aeris
Intelligent IoT Network™ to serve the needs of their customers in the pharmaceutical sector.
To quickly adapt to social distancing requirements during the COVID-19 pandemic, Axon Telematics, a leading supplier of high-quality telematics solutions, needed to bring a self-install usage-based insurance (UBI) solution to market in a very short timeframe.