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SUPPORT AND SERVICES

Aeris Essential Support

Setting new standards for the IoT / M2M industry.

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ESSENTIAL SUPPORT OVERVIEW

Meet the Challenge of IoT Head-On with Aeris Essential Support

Substandard IoT support can be devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.

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Get More than a Consumer 800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

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Aeris Essential Support. Flexible, Always-On Support Whenever
You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.

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Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.

Customer-Focused

Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

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Strategically-Minded

While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.

Field-Tested

Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

VISIT OUR KNOWLEDGE HUB

Top 10 Corporate Cybersecurity Breaches of 2023
Fleet, Security | Blog

The year 2023 has witnessed yet another upsurge in cyber threats. Recent headlines such as the ransomware gang stealing a staggering 1.3TB of data from Sabre in September 2023 have underscored the inherent challenges in digital security. This article delves into the top corporate cybersecurity breaches of 2023, offering insights into the evolving threat landscape and underscoring the necessity for effective defense mechanisms.

The Countdown Begins: Mastering the SEC’s 2023 Cybersecurity Regulations
Security | Blog

With cyber threats growing in scale and sophistication, new SEC cybersecurity regulations set for December 18th will fundamentally reshape how we govern digital risk. These regulations are designed to bolster transparency and governance in how public companies handle cyber risks and incidents. This article delves into the intricacies of these regulations, outlining what they entail, the steps companies must take to comply, and the broader implications for the corporate landscape.

Otodata manufactures and sells ruggedized tank and storage level monitoring devices
IoT Solutions | Case Studies

Real-time tank level measuring increases efficiency and reduces costs. Regardless of location, tank levels, can be actively monitored via cellular connectivity, making maintaining and refilling more efficient and cost-effective.

Hidden Dangers Lurking in Cellular Connected IoT Devices
Security | Blog

An imminent threat might be going unnoticed in your cold chain operation: compromised cellular-connected IoT devices.

Three Ways to Reduce Cellular IoT Cybersecurity Risks
Security | Blog

Over the past few years, IoT devices and applications have become new targets for attackers. The ever-growing number of deployed devices, which are increasingly more intelligent than ever, provide targets that are far too easily exploitable. As devices become smarter, attackers are discovering new weaknesses that offer an opportunity for successful breaches.

Aeris Essential Support
for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

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