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SUPPORT AND SERVICES

Aeris Essential Support

Setting new standards for the IoT / M2M industry.

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ESSENTIAL SUPPORT OVERVIEW

Meet the Challenge of IoT Head-On with Aeris Essential Support

Substandard IoT support can be devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.

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Get More than a Consumer 800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

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Aeris Essential Support. Flexible, Always-On Support Whenever
You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.

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Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.

Customer-Focused

Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

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Strategically-Minded

While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.

Field-Tested

Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

VISIT OUR KNOWLEDGE HUB

How to Optimize Results From Your Telematics and Connectivity Provider  
Fleet | Blog

Paul Tarsey, IoT business development manager at Aeris, speaks to Fleet World about the importance of secure, uninterrupted global cellular IoT connectivity for fleet telematics and management technology, and the considerations for both fleets and telematics service providers.  

Overcoming IoT Security Challenges With an Intelligent Network
Security | Blog

IoT security threats and breaches are on the rise. Given the unique characteristics of IoT devices that make them vulnerable, traditional IT-centric security approaches are not enough. Adopting intelligent security successfully addresses these characteristics to reduce IoT risks.

Foresolutions Reduces Operational Costs with Performance-Optimised Multi-Carrier Coverage & Remote Issue Diagnosis 
Customer Stories | Case Studies

Foresolutions, a provider of tracking solutions to a variety of different sectors, leveraged the Aeris
Intelligent IoT Network™ to serve the needs of their customers in the pharmaceutical sector.

Axon Telematics Launches New Self-Install Telematics Solution in Record Time with Aeris 
Customer Stories | Case Studies

To quickly adapt to social distancing requirements during the COVID-19 pandemic, Axon Telematics, a leading supplier of high-quality telematics solutions, needed to bring a self-install usage-based insurance (UBI) solution to market in a very short timeframe.

Maximize your ROI with intelligent 5G-ready global connectivity 
Connectivity | Brochures

The fifth generation (5G) of cellular technology will improve the performance of Massive IoT and Critical IoT applications. See how our intelligent network can help!

Aeris Essential Support
for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

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