SUPPORT AND SERVICES
Setting new standards for the IoT / M2M industry.
ESSENTIAL SUPPORT OVERVIEW
Substandard IoT support can be devastating.
Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.
Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.
Businesses and consumers are different. Shouldn’t support differ, too?
Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.
When you need us, we’re here.
Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.
Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.
You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.
Customer-Focused
Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.
Strategically-Minded
While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.
Field-Tested
Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.
The internet of things (IoT) builds connections between people, devices, and places like never before. See how Aeris’ IoT solutions impact your industry.
Fleet and Telematics
Get connectivity for the road, scaled to meet your fleet.
Energy and Utilities
Reorient the grid. Lower costs and achieve new standards of energy efficiency.
Solar
View all solar assets in one place for complete control.
Healthcare
Improve patient and clinician experience while keeping costs low.
Automotive
Connect your vehicles to impress your customers and build brand loyalty.
Keep learning. Keep evolving. Keep moving forward.
Partner with an IoT solutions provider capable of providing you end-to-end support.
