When you subscribe to the Neo service, your account is set up for the Community Support.
You have unlimited access to our Support page that provides extensive information on how to use your Aeris SIMs and get your devices connected to Aeris network in hours or days, and use AerPort to monitor or troubleshoot your device connectivity. You also have write-access to our Community Support, and you can there leverage the Community of expert users or of M2M and IoT professionals at Aeris to help you with your solution.
If you need direct support for your solution, you can subscribe at any time to our Infinity Silver Support package and get unlimited access to the Aeris professionals.
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