What’s here?

This tutorial demonstrates how to perform three (3) common network and device monitoring activities.

How am I notified if the network experiences an impairment?

Any time we detect a network service interruption or perform maintenance activity that impacts any of our systems (e.g., AerPort™ or our APIs), we email you an impairment notification. The notification indicates which system or network component is impacted and which geographic area it effects.

When service is restored we publish another email notification, which describes the issue and action(s) taken.

You can also view network status and details about current and past impairments (up to one (1) week) at any time by navigating to the AerPort Dashboard.

As you can see in the screen shot below the Network status panel appears near the top of the page to the left of the MyAlerts section. The green icons with white check marks indicate each network service is operating. If the network is experiencing an impairment you’ll see a red icon, which displays details of the problem when selected.


How can I see which of my devices are using the most data? top

Top data users for the previous three (3) days are shown in the lower right portion of the screen, to the left of the MyAlerts section.


Click one of the devices in the list to see details about it and perform diagnostics.


I’m troubleshooting one of my devices. Where is its transaction log? top

Navigate to the Devices tab in AerPort and locate your device. Click the icon on the right under Actions, which takes you to the Devices tab for that device.


Scroll down the screen to see its transaction log.