A global machine-to-machine (M2M) cellular communications solution may present a complex set of challenges. In addition to the different languages and cultures youll encounter, M2M technologies and regulations governing service often vary between countries. Add to these factors the issue of rates that fluctuate when crossing borders and you have a collection of pitfalls that could really undermine global deployment.
An M2M provider with a single SIM thats able to be deployed in countries around the world provides seamless coverage and a single rate across zones that encompass nearly entire continents. A single SIM eliminates the need to select multiple carriers for each country where your organization operates. With most of the world using Global System for Mobile communications (GSM) technology for cellular service, a single SIM that operates on GSM ensures your devices operate even in far corners of the globe.
A single Access Point Name (APN) is another benefit when it comes to global deployment. A single APN means that, regardless of carrier or country, all calls from a mobile device are connected, authenticated and routed to the same service. This means that all devices wherever theyre located on a continent are configured through a single resource. Providers with a single APN are able to provide level rates across large coverage areas by determining average charges on a network.
M2M global rate changes also may be mitigated by using a provider thats tightly integrated into its carriers networks. Deep network integration delivers a real-time view of network traffic through a portal, which allows you to resolve problems as they arise, even on devices located thousands of miles away or overseas. Deep networking tools provided by the M2M vendor allow you to remotely ping a device to see if its provisioned properly on the network, review packets of data being transmitted or force a device to reset. The savings from avoiding the dispatch of techs to simply power devices off and on could be in the hundreds of thousands of dollars.
Real-time visibility through a portal also helps your organization to avoid overages. By setting your systems thresholds and alerts properly, an overage triggers a real-time alert, allowing you to take corrective action before excessive costs are incurred. This is especially helpful in some areas of the world still affected by socio-political issues for example, in countries with limited infrastructure where roaming charges may be unavoidable. If, for example, a SIM located on a device stationed in a high-crime area of a third-world country suddenly started streaming videos from an area that incurs roaming charges, you would be alerted to the problem immediately and could take swift action. It sometimes takes days to be notified of such overages by providers that lack network integration.
Global M2M solutions dont always cross the ocean. Many M2M providers still use separate SIM providers in Canada. Mexico and the United States, which could lead to many of the same complications as solutions that reach into Europe, Asia or South America. While the language and cultural barriers are comparatively minimal between the two North America countries, no organization wants its business to be unnecessarily complex just because its operating across U.S. and Canadian borders. The single-SIM, single-APN, GSM platform solution is ideal for organizations whose operations dont reach beyond North America.
Organizations looking for global M2M solutions do have the power to avoid sticker shock in their billing. The key is to use a provider that has the right tools, agreements and technologies in place, and knows the ins and outs of global deployment.
Aeris Communications provides benefits across all these factors. To find out some of the benefits of Aeris, click here.