A New Standard for the M2M Industry
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Recent research shows that service and support capabilities are a critical consideration in selecting an IoT / M2M service provider. Unfortunately, most service providers are ill-equipped to rise to the challenge. Focusing only to the needs of the consumer handset market, typical mobile operators do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay. The impact of substandard support can be devastating, resulting in increased downtime, reduced operational efficiency, and lost profitability. Infinity Support™ meets the challenge head-on.