Infinity Support™

A New Standard for the M2M Industry

Recent research shows that service and support capabilities are a critical consideration in selecting an M2M service provider. Unfortunately, most M2M service providers are ill-equipped to rise to the challenge. Accustomed to the needs of the consumer handset market, typical mobile operators do not have processes and tools optimized for servicing M2M deployments, where issues can be a complex mix of network, application, and device interplay. The result of substandard support can be devastating for M2M deployments, resulting in increased downtime, reduced operational efficiency, and lost profitability. Infinity Support™ meets the challenge head-on. Offered in three packages, Infinity Support includes full 24/7 support, five minute response time, and proactive monitoring and issue identification. Staffed by M2M experts and powered by Aeris’ proprietary and patented Made for Machines™ technology stack, Infinity Support sets a new standard in the industry, as reflected in Aeris’ Five Promises of Customer Support.

Responsiveness

When problems occur, we will resolve them as quickly as possible, often 5–10x faster than our competitors.

Commitment

Customer needs come first—we won’t stop until they’re satisfied.

Transparency

We communicate with you with honesty and openness—treating you as we want to be treated.

Proactiveness

We’re constantly solving problems before they become our customer’s problems.

Empowerment

Knowledge is power and we don’t hold anything back.