Skip to Main Content

Back to all Resources

How Your Connectivity Supplier Can Help to Enhance (or Derail) Your Customers’ Experience

As a person who shapes the future of connected solutions, there’s a lot you have to juggle. How often have you and your team experienced delays due to things like coverage concerns and design decisions? 

And once your solution is on the market, you have to keep your customers happy by maintaining a high quality of service at an optimal cost and immediately identifying and resolving any problems. 

The key to keeping your customers happy is being a happy customer yourself. In other words, selecting the right connectivity supplier can make or break you as a solution provider. Your connectivity supplier is a crucial part of ensuring that any technical problems during and after your solution’s launch get resolved with little hassle. 

Selecting a connectivity supplier that offers both comprehensive onboarding and support and a robust toolset to detect, diagnose and resolve issues anywhere in your end-to-end system — from device to network to application — can help you to keep your internal teams on track and your customers satisfied. 

At Aeris, we built every aspect of our offering from the ground up to provide a world-class customer experience to customers of all sizes. We are among the only connectivity suppliers offering complimentary assistance with device certification, device configuration, and field testing to improve solution performance and accelerate time-to-market. Our solution engineers, network operations engineers, and network engineers work around the clock to ensure that your needs are being met and that your customers are happy. And our self-service remote monitoring and diagnostic toolset provides unparalleled, end-to-end visibility and control over your entire connected operation — from device, to network, to application — to maximize the reliability of your solution and the quality of service you provide to your end users.

We’re proud of the relationships we have with our customers and that a quarter of our new business comes from referrals.

To learn more about how Aeris gives customers a quality experience every step of the way, download the Aeris Customer Care Brochure today.

Sign up for the latest on IoT intelligence