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Satisfaction Guarantee

Aeris provides a number of ways for you to get support in using our M2M services or to report issues with your SIM cards or connectivity service. If you still aren’t happy, you may be able to get a full refund for your SIM cards that haven’t been provisioned on the Aeris network. You can also stop your service at any time without any penalty.

We want to make it easy to start using your SIM cards and Aeris M2M services. Visit Get Started for information about how to inspect and test your SIM Cards.

If we shipped the wrong SIM cards or your shipment was lost or damaged, please notify us within 30 days of when you received the wrong or damaged shipment (or of when you should have received your shipment) by opening a help ticket.

If your SIM cards have a manufacturing defect in materials or workmanship during the first 12 months after purchase, you can get a replacement at no cost to you. See our Limited Warranty page.

Aeris provides support to online customers as described in the Support Policy. Please visit the Support page for access to our tutorials and guides, including information on how to monitor and troubleshoot your connectivity, to our API description and our Support Community.

If you are not satisfied with your experience with your Aeris SIMs and wish to cancel, you can return your SIM cards  – provided they have not been provisioned – within 30 days of reception for a refund. You can also stop your service at any time without penalty. Please see our Refund page for more information and instructions on how to request a refund, or learn here how to cancel your service.